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As Donald L. Kanter and Philip H. Mirvis write in The Cynical Americans: Many companies undertook programs in hopes of gaining a quick fix for productivity, quality and morale problems. Such innovations were marked by fads and easily recognized as a sham. Cynics aptly called this the "program of the month" approach to change.
Programs of the month are characterized by external treatments of internal problems, by an outside-in approach. But quality cannot be injected in, it must flow from the hearts and minds of the people doing the job. To get quality, we need a principle-centered, character-based, inside-out approach, meaning that we start with ourselves our paradigms and motives Read More Here
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